Saturday, 21 January 2017

UBA Entry-Level Customer Service Officers Recruitment 2017

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 20 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

Applications are invited for the position below:

Job Title: Customer Service Officer
Location: Lagos Island, Lagos, Nigeria
Job Type: Full Time
Industries: Banking / Finance & Investment

Role and Responsibilities

- Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective feedback mechanism in the course of duty

- Log in all queries using Group Response Portal (GRP) or any other CRM application at all times.

- Download and handling of all open calls assigned on GRP.

- Follow CS (Customer Service) policies, processes and procedures in the performance of their duty at all times.

- Escalate unresolved issues to the Team Lead. In the absence of the Team Lead, an immediate notification to the Head Customer Operation is mandatory.

- Report system problems promptly to the Team Lead. Agent is fully responsible for his/ her operational tools and he / she is fully responsible for the upkeep of assigned work tools.

- Promote interaction and communication among Divisions to increase effectiveness and understanding of the Customer service

- Monitor personal call data and use it as a tool for continuous improvement.

Education Requirements

- Minimum Educational level- Diploma (OND/HND) in any social science or Art related discipline.

- Professional qualification in contact Centre management, customer service, operations, quality management would be an advantage

Other Requirement:
Age: 27 years

Application Closing Date
13th February, 2017.

¬Method of Application
Interested and qualified candidates should visit the link below:
Read More »

NYSC: Orientation of Borno Corps Members Postponed to February 16

The NYSC has announced that the 2016 Batch ‘B’ (Stream II) Orientation Course for Borno corps members has been postponed.
NYSC: Orientation of Borno Corps Members Postponed to February 16
The orientation course was scheduled to commence in all the NYSC Orientation Camps nationwide on Tuesday, 24th January, 2017.

Corps members posted to Borno state will begin the exercise on the 16th of February.

Those affected will be informed when to reprint their Call-Up letters.
Read More »

Police Fire at Osun State University Students During Football Match

The Nigeria Police Force reportedly opened fire on some students of the Osun State University while playing football.

Osun State University.jpg

PUNCH reports that one student Abiola Kazeem, got hit by a bullet in the stomach while another student Ibrahim, was hit in the mouth.

Kazeem is currently receiving treatment at LAUTECH Teaching Hospital Osogbo while Ibrahim is at Our Lady of Fatima Hospital at Jolayemi area of Osogbo. Narrating how it happened, a Student said, the policemen came to the football pitch and started shouting Yahoo boys, Yahoo boys and thereafter opened fire on the students.

The students are currently protesting. Meanwhile tThe Police Public Relations Officer in the state, Mrs. Folashade Odoro, confirmed the incident
Read More »

PHOTOS: OAU Lecturer Sends Student Out Of Class Over 'Indecent' Dressing And Rude Act

A female student of Obafemi Awolowo University was sent out of a PHL 104 class at Amphitheater OAU because of her indecent dressing, exposing parts of her body, also with a gorgeous hair do. Lol.

According to a fellow student, she came late into the class while everyone was already seated. As she was entering, students started clapping and cheering, which also disturbed the class and lecturer's activity.

After all has died down, the lecturer started his lecture again but to his amusement, the lady stood up again and started receiving phone call as she was walking across the class. His infuriated the lecturer and caused him to send her out of the class.

I think it's high time our female students learnt how to be decent and avoid rudeness.

Read More »

NYSC Coordinator Calls For Increment of Corps Members Allowance

Alhaji Musa Abubakar, Coordinator of the National Youths Service Corps (NYSC), Sokoto State, is calling for an increment of the monthly allowances to corps members in the country.


News Agency of Nigeria (NAN) reports that Abubakar spoke in Sokoto on Friday shortly after paying a courtesy call with the Sultan of Sokoto, Alhaji Sa’ad Abubakar III

”The present allowance of N 19,800 to each corps member per month is no longer enough considering the prevailing economic situation in the country.

”I will not make any specific suggestions in this direction, but I strongly support increasing it immediately,” Abubakar said.
Read More »

Monday, 16 January 2017

Kidnappers of Students, Staff of Nigeria Turkish School Demand N1.2b Ransom

The abductors of students and members of staff of the Nigeria Turkish International College (NTIC) have demanded N1.2 bn ransom for the victims to be released, it was learnt.

nigeria turkish college.PNG

Reports say the abductors called a family member of one of the victims on Sunday to make the demand.

The police authorities confirmed that the gunmen invaded the school and took the students and the teachers away in a white Toyota Hilux vehicle.

They were abducted at about 9:30pm on Friday, when the kidnappers dug through the fence and entered through a back door.

A source who confirmed the demand for ransom said, "They have been using the victims' phone numbers to call their families. Each time the families try to negotiate, they would end the call."

It was learnt that footage of the CCTV Cameras at the school hostel indicated that the kidnappers wore masks when they stormed the hostel. One of them reportedly wore skirt but he is suspected to be a man.
Read More »

OAU Students Impeach Departmental President Over N5000 Fraud

Students of the department of Management and Accounting, Faculty of Administration, Obafemi Awolowo University, Ile-Ife on Friday removed Mr. John Akpan, the association's President over alleged 'over-inflated trip fee'.

Mr. Akpan, a 400-level student of the department was removed when a fact-finding committee indicted the president over bloated figures in department's expense.

The committee headed by Ajiloye Ayo, the president's classmate found out that he (President) paid a gate fee of N10,000 instead of N15,000 at the Ibadan zoo visited by the Students of the department.

Due to findings by the Ajiloye-led committee, the Speaker of the Nigerian Universities Accounting Students Association, NUESA, Ajayi Emmanuel, announced the impeachment on Friday during parliamentary meeting.

The allegation, Mr. Akpan denied and promise to fight back.
Read More »

Sunday, 15 January 2017

“Generation Of Mannerless Children”: Ajimobi’s Daughter Blasts LAUTECH Students

Ajibola, the second child of the Oyo State Governor, Senator Abiola Ajimobi, has joined her father in lambasting students of the Ladoke Akintola University of Technology, Ogbomosho in Oyo State, who staged a protest over the continued closure of their school.
The school is jointly owned by the Oyo and Osun State Governments and had been shut for about eight months.
The students took their protest to the Governor’s Office in Agodi, Ibadan, where Ajimobi addressed them, using what many have termed uncouth language.

Ajibola’s father told the students that they lacked manners for not respecting constituted authority.
He said he remains the constituted authority in their case.

The video footage from the students’ encounter with Governor Ajimobi, courtesy of Sahara Reporters Television, can be found below.

However, apparently in anger following the booing and jeering of her father, Ajibola took to social media network, Instagram, to further lambast the students.

Ajibola, with the name: conceited_csj, wrote: “Generation of mannerless children, they don’t respect their parents, how will they respect the constitution.”

Reactions, have however started trailing the comment by Ajibola, with the response by Bernibeth saying: “Who is this animal again?” said: “Omo buruku jati jati.”
This translates to: A wicked child.
Read More »

PHOTOS: University Of Abuja Girls' Hostel Gutted By Fire

Alarm was raised from the girls hostel around 1;45am. The fire started started as a result of fire sparks from an electric wire. It took a handful of boys to quench the fire, before the fire fighter came to intervene. Thank God no life was lost.

Read More »

List Of Top 25 Universities In Africa In 2017

Comprehensive list of top 25 Universities in Africa in 2017 ranked by highly respected Times Higher Education.

University Of Cape Town, South Africa are ranked Number 1 in Africa and No. 148 in the world while Nigeria's Premier University, the University Of Ibadan are 13th in Africa within 801+ in the world.

Read More »